FAQ

FREQUENTLY ASKED QUESTIONS

Do you have a minimum order quantity?

Our MOQ is 1pcs for sample order. Different product has different OEM or ODM minimum order quantity. Please contact us for details.

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

How about the OEM and ODM?

All of our products could offer OEM and ODM, sspecially pipeline products, we can all customize.

What is the average lead time?

For samples, the lead time is about 3-5 days. For mass production, the lead time is 10-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products.  In all cases we will try to accommodate your needs. In most cases we are able to do so.

What kinds of payment methods do you accept?

You can make the payment to our bank account by TT.

What is the product warranty?

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. In addition, insurance is recommended when shipping the mass products.